HelpDesk Engineer

US-WI-Eau Claire
Job ID
2017-1963
Category
Internal IT

Overview

Go Beyond the Ordinary. Join Wipfli LLP.

 

We are excited that you made the decision to consider joining Wipfli LLP. In doing so, you’ve decided to go beyond the ordinary public accounting and consulting firm. We hope that you find, in Wipfli LLP, the firm where you will meet all of your goals and aspirations in life and work. Guided by our mission statement, “To contribute to the success of our associates and clients”, we will contribute to your development of technical and soft skills, so you can ensure our clients are successful.

 

Since 1930, we have grown to be a thriving national firm, with a local presence, and subject matter experts of a large firm. We will  help our associates and clients -- and perhaps you --  thrive. All along, the Wipfli Way has guided us in making our associates and clients successful, and creating a culture that values relationships.

 

As we begin our relationship with you, we look forward to learning how we can help turn your ideas into realities, and how you will turn the challenges of our clients into opportunities for their success. To further explore more about The Wipfli Way and all we have to offer, please go to our website www.wipfli.com to learn more.

 

Position Overview

Wipfli LLP is seeking a remote support Engineer for our Eau Claire, WI office. 

 

This position is the initial point of escalation for client incidents not resolved at the first tier of our Service Center.  Engineers possess the expertise required to manage the majority of technical issues (mobile device, desktop, network, server) that arise within a client’s infrastructure. This position requires excellent client service skills and the ability to work effectively as part of a dynamic team.  This position has considerable opportunity for advancement within our growing firm and the right candidate will realize abundant learning and development opportunities in this role.

Responsibilities

  • Troubleshoot client incidents escalated from Tier 1 support.
  • Document troubleshooting steps and current incident status in Microsoft CRM service module.
  • Inform clients and consultants of progress towards resolution and update incident severity as required.
  • Collaborate with consultants and engineers to ensure client infrastructure is operating effectively.
  • Analyze and address automated data backup and remote monitoring incidents.
  • Initiate incidents and manage third party vendors to resolve client issues.
  • Work on other outstanding issues or assigned projects from Service Center Team Lead.
  • Write technical notices and Knowledgebase articles to enhance future support model. 
  • Understand and comply with procedures outlining the confidentiality and security of client’s information, infrastructure, access and permissions.
  • Travel to client locations and provide on-site support and project assistance to consultants, as needed.
  • Perform limited on-call duties on a quarterly basis.

Qualifications

  • 2 Year Technical Degree or Bachelor’s degree in Business Administration/Information Technology/Computer Science
  • Technical certifications desirable (e.g. MCSE, CCNA, etc.)
  • 2-3 year’s work experience implementing or supporting infrastructure solutions.

Recruiting Process

 

Our recruiting team will guide you through our evaluation and interviewing process. We will communicate an update on your status as soon as possible.

 

The recruiting team member guiding you through this process is Jeannie Siek, and you can find her on LinkedIn HERE.

Follow Wipfli LLP on social media with the links below

 

facebook glassdoor linkedin twitter

 

To comply with Minnesota state law, Wipfli participates in E-Verify. All newly-hired associates in Minnesota are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Section 1 of the Form I-9 may be completed upon your acceptance of this job offer, but no later than your first day of employment. On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.

 

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