• IT Analyst II

    Job Locations US-MT-Helena | US-WI-Fox Cities | US-WI-Green Bay
    Job ID
    2018-2288
    Category
    Internal IT
  • Overview

    Create lasting, positive impact.

    By considering Wipfli LLP, you’ve decided to go beyond the ordinary public accounting and consulting firm. At Wipfli, we create positive impact and lifetime relationships by leading and working with an outward mindset. As a member of our team, you will be inspired to think freely and follow your passion, grow as a professional by developing your skills and commit to serving our clients and communities with honesty and integrity.

     

    Wipfli has a broad national footprint with offices coast to coast — and we’re still growing! As an associate, you’ll have access to skill development and career opportunities, whether you want to move up or transition into another area of specialty. You’ll also have the flexibility and technology to work wherever you are, whether it’s at home or in our clients’ offices, or switching Wipfli offices if you’re looking to move across the country.

     

    Join a company focused on giving back to the greater good — at Wipfli, we’re committed to supporting the communities we do business in. To learn more about our volunteer efforts, who we are and what we do, visit wipfli.com.  

    Responsibilities

    • Collaborate with requestors and vendors to gather, understand, document and fulfill the request for appropriate services to meet business, budget, technical and IT service level agreements.
    • Owns and maintains the request fulfillment process including documentation, and continuous improvement opportunities
    • Research potential options for stated business or technical requests.
    • Identify impacts and risks, along with appropriate mitigation solutions.
    • Recommend solutions or configuration changes that meet the business and/or technical needs.
    • Design, develop, test, and implement process improvements and product changes in accordance with IT QA and change management procedures
    • Responsible to ensure that fulfillment requests meet time constraints within defined service level agreements
    • Collaborate with vendors and manufacturers to understand product life cycles, procurements methods.
    • Responsible for IT hardware and software asset management including inventory level management
    • Assist in training others in skill sets needed for assigned processes.
    • Ensure the continuous learning of business and/or technical processes and procedures related to use of appropriate systems to fulfill requests.

     Additional Responsibilities

     

    • Participate in IT or business projects as required as the subject matter expert for the request fulfillment process.

    Qualifications

    Minimum Education Requirements

    Requires an Associate Degree business, accounting, IT or related field

     

     

    Previous Experience

    Requires five plus years of job related experience

     

    Specific experience required

    Functional knowledge of business procurement processes and related systems

    Customer service experience

    Requires demonstrated observation skills, critical thinking, rational thought process, and linear thinking

     

    Experience preferred but not required:

    Familiarity with assigned process

    Familiarity with purchasing/procurement and related systems

     

    Abilities:

    Ability to plan, prioritize, and organize work effectively and independently

    Ability to balance many projects simultaneously

    Ability to work under pressure and time deadlines

    Ability to analyze data and recommend solutions

     

    Communication

    Strong written and verbal skills are very important for this position

     

    Technology:

    Proficient in Word, Excel, and Outlook

    Other: Experience with purchase order systems and incident tracking systems preferred

     

     

    Wipfli supports Equal Pay for all.  In addition, in the State of Montana, we are committed to Equal Pay for Women in accordance with Executive Order 12-2016.  The pay range for this role is $45,000 - $65,000 

     

    Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

     

    Our recruiting team will guide you through our evaluation and interviewing process. We will communicate an update on your status as soon as possible. The recruiting team member guiding you through this process is Jane Welch, and you can find her on LinkedIN Here. She is based in our Chicago, IL office and looks forward to guiding you through this process.

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