• Help Desk Service Analyst

    Job Locations US-WI-Eau Claire | US-WI-Milwaukee
    Job ID
    Internal IT
  • Overview

    Create lasting, positive impact.

    By considering Wipfli LLP, you’ve decided to go beyond the ordinary public accounting and consulting firm. At Wipfli, we create positive impact and lifetime relationships by leading and working with an outward mindset. As a member of our team, you will be inspired to think freely and follow your passion, grow as a professional by developing your skills and commit to serving our clients and communities with honesty and integrity.


    Wipfli has a broad national footprint with offices coast to coast — and we’re still growing! As an associate, you’ll have access to skill development and career opportunities, whether you want to move up or transition into another area of specialty. You’ll also have the flexibility and technology to work wherever you are, whether it’s at home or in our clients’ offices, or switching Wipfli offices if you’re looking to move across the country.


    Join a company focused on giving back to the greater good — at Wipfli, we’re committed to supporting the communities we do business in. To learn more about our volunteer efforts, who we are and what we do, visit wipfli.com.


    Wipfli LLP is seeking candidates for a Help Desk Service Analyst role in the Eau Claire or Milwaukee office. Under the direction of the IT Manager, this professional provides quality technology support to firm associates, ensuring a high degree of customer satisfaction, timeliness, and consistency, in accordance with firm policies and procedures.  


    • Provide excellent customer service support to firm associates for core MS Office products or other hardware and software issues
    • Resolve issues in accordance with HelpDesk Procedures
    • Provide on-site issue resolution of hardware and software issues in assigned offices
    • Act as the IT liaison between firm associates and other support staff in the process of issue resolution for escalated issues
    • Acquire and maintain knowledge of firm systems and support policies and procedures
    • Record all actions, communications, and resolutions for issues being investigated in appropriate systems according to firm policies and procedures
    • Escalate complex hardware and software issues per HelpDesk policy
    • Provide on-call support outside of normal business hours for firm associates hardware and software issues on a rotating schedule with other Service Analysts
    • Review and maintain Help Desk documentation and knowledge base as directed or indicated according to firm policies and procedures 
    • Participates in IT projects as directed 


    • Requires a High School Diploma or an equivalent combination of education and experience
    • An Associate Degree in Information Technology would be preferred
    • Prior computer system experience including Windows Operating System and knowledge of Microsoft Office products 
    • Hardware maintenance and repair skills desired
    • Proficient in Word, Excel, and Outlook
    • Other: Experience with Power Point preferred 


    Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws.


    The recruiting team member guiding you through this process will be Jane Welch. Jane is based in the Chicago area. You can find her on LinkedIn here.


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