• Sage Intacct Implementation & Technical Support Consultant II

    Job Locations US-VA-Reston | US-MT-Kalispell
    Job ID
    2019-2628
    Category
    Consulting
  • Overview

    Go Beyond the Ordinary. Join Wipfli LLP.

    We are excited that you made the decision to consider joining Wipfli LLP. In doing so, you’ve decided to go beyond the ordinary public accounting and consulting firm. We hope that you find, in Wipfli LLP, the firm where you will meet all of your goals and aspirations in life and work. Guided by our mission statement, “To contribute to the success of our associates and clients”, we will contribute to your development of technical and soft skills, so you can ensure our clients are successful.

    Since 1930, we have grown to be a thriving national firm, with a local presence, and subject matter experts of a large firm. We will help our associates and clients -- and perhaps you -- thrive. All along, the Wipfli Way has guided us in making our associates and clients successful, and creating a culture that values relationships.

    As we begin our relationship with you, we look forward to learning how we can help turn your ideas into realities, and how you will turn the challenges of our clients into opportunities for their success. To further explore more about The Wipfli Way and all we have to offer, please go to our website www.wipfli.com to learn more.

     

    Wipfli LLP is currently looking for a Remote Technical Support Consultant servicing our Sage Intacct clients.  Under the direction of the Financial and Operational Systems Service and Delivery leaders, this professional researches, documents, troubleshoots, presents, designs, and assists in the implementation of technical solutions for reported problems or project assigned tasks, in accordance with firm policies and procedures.

    Responsibilities

    • Collaborate with Sage Intacct clients to understand, troubleshoot and resolve technical support requests.
    • Conduct technical research and fact gathering to support root cause analysis of problems, issues, or tasks assigned.
    • Produce technical documentation for assigned tasks according to firm policies and procedures.
    • Research, document and present potential technical solutions for reported problems or project assigned tasks.
    • Participate in identifying potential impacts or risks of the proposed technical solutions including identifying mitigation options.
    • Resolve incidents or problems using established guidelines and procedures
    • Escalate unresolved and challenging technical support issues to other associates.
    • Design, develop, or configure systems to meet documented requirements related to project work.
    • Participate in the implementation of technical solutions.
    • Participate in Vendor interactions as required or directed from project leader. 
    • Perform technical testing to ensure negative impacts have been mitigated.
    • Follow and suggest improvements for technical support processes and change management procedures.
    • Perform on-call support for after business hours as needed.

    Qualifications

    • Requires an Associate Degree in Accounting, or an equivalent combination of education and job related experience
    • A Bachelors Degree in Accounting and or related major would be preferred
    • Requires a valid driver’s license
    • Requires at least three years of job related experience
    • Requires one to two years of technical experience, technical support experience preferred
    • Ability to plan, prioritize, and organize work effectively
    • Ability to balance many projects simultaneously
    • Ability to work under pressure and time deadlines
    • Ability to analyze data and recommend solutions
    • Ability to observe, think critically, and demonstrate a rational thought process and linear thinking
    • Strong written and verbal skills are very important for this position
    • Proficient in Word, Excel, and Outlook
    • Experience with technical support software such as ZenDesk or FreshDesk would be preferred

     

    Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

     

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