Service Desk Engineer (Remote)

Job Locations US-WI-Milwaukee | US-MN-Minneapolis | US-IL-Lincolnshire | US-WI-Eau Claire | US
Job ID

At Wipfli, people count


Our people are core to everything we do — the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. And we seek feedback openly, from all.


People matter here and they feel it.


And we value curiosity.  Curious is more than a personality trait. It’s a way of thinking. Of learning. Of working.

There’s purpose in this wonder. It makes us better. It makes us Wipfli.


If you want to be in an environment where you can make a difference — and make a professional home — Wipfli is the place for you.


Check out our Glassdoor Reviews to hear what people are saying about employment at Wipfli! 

What you should know


Our business model was built on finding unconventional ways to drive innovation and realize value in a dynamic and growing industry.  By leading with technology at our firm we are better able to help clients innovate with technology. This makes our firm unique.


No two days are alike in this role – however you will be part of a team of experts where no one worries alone. Our team philosophy is that there is no work beneath any of us.  By respecting all work equally, we enhance collaboration and strengthen relationships.  Clearly, we value versatility and the ability for those who can perform quality work across many areas.

We value working smart and delivering results – we believe it is up to every associate to achieve or exceed their goals. Feedback is essential and necessary to help shape and define the working relationship. Everyone is motivated to help each other improve. Challenge yourself to perform at a higher level than you ever have.  Exceptional performance will be rewarded and recognized.


What You’ll Do Once Here

  • Provide technical support to clients via phone, e-mail, chat, or client support portal
  • Resolve incidents using established guidelines and procedures with assistance from experienced engineers as needed and escalate incidents to second-tier support or to consultants as needed
  • Document troubleshooting steps and current incident status in our case management system
  • Identify, communicate, and mitigate risks identified through the support process
  • Keep clients, consultants, and other interested parties informed regarding status of incidents
  • Maintain and update technical notices and knowledgebase articles to enhance future support 
  • Passionately drive high levels of client satisfaction
  • Comply with procedures outlining the confidentiality and security of client’s information, infrastructure, access, and permissions
  • Actively engage in community service, and personal and professional development
  • Perform limited on-call duties 2-3 weeks per year



  • Always anticipating what needs to be done and ruthlessly prioritizing work
  • Create lasting relationships with clients and associates built on trust and mutual respect
  • Helping others leverage their time and/or resources better
  • Finding satisfaction in the success of others
  • Delivering results for your team every time
  • Calmly helping to pull off the impossible when the odds are against us
  • Giving and receiving the gift of feedback in a positive way
  • Going beyond your job description



Who You Are

  • Quality driven
  • Team player
  • Self-starter who activates and executes
  • Self-learner who is continually curious
  • Empathetic and client service focused
  • Calm under pressure


Relevant Experience and Mindset

  • Remote position
  • A technical degree from any accredited 2-year technical school or bachelor’s degree from an accredited college or university
  • 4+ years technology experience (previous MSP experience preferred)
  • Demonstrated strong communication skills, both written and verbal
  • Introductory certifications are a plus (e.g. MCSE, CCNA, Azure, Microsoft 365, etc.)
  • Requires a valid driver’s license
  • Ability to plan, prioritize, and organize work effectively
  • Ability to work under pressure and time deadlines
  • Ability to observe, think critically, and demonstrate a rational thought process and linear thinking
  • Strong written and verbal skills are very important for this position


Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws.


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